What does Troubleshooting mean?

If you already have experience with WordPress and WooCommerce, the word Troubleshooting will probably sound familiar. But what does Troubleshooting exactly mean? Isn't that something developers should do?

Debugging without coding

Troubleshooting will help a developer understand the actual issue and decrease his time spend on debugging. For example, you have installed the Adyen WooCommerce plugin and configured all settings correctly. However, when you go to the checkout you see a notification: Before running to a developer, you will Troubleshoot your webshop and reconsider your own steps. Maybe you have missed something during configuration or maybe another plugin interferes with the Adyen WooCommerce plugin.

So, it makes sense to follow a couple of steps right?

  1. Check the configuration of the payment methods and Adyen WooCommerce plugin, maybe you have missed something?
    It can happen that you miss a checkbox or configuration or even misconfigure a plugin. That's OK, it can happen to everyone, but be your own critic before bugging a developer.
  2. Deactivate all plugins except for WooCommerce and the Adyen WooCommerce plugin.
    Did this solve the issue? Then you are certain that another plugin is causing the issue. Follow step 3 to find out which plugin is causing the issue
  3. Activate each single plugin again and see when the issue appears again.
    After activating 1 plugin and seeing the issue appearing again, you are certain that this is the plugin causing the issue.

Troubleshooting conclusion

The plugin causing the issue should be 1) made compatible with the Adyen WooCommerce plugin or 2) removed from the webshop in order for Adyen to work. 

Making plugins compatible with the plugins of Woosa

Woosa tries to make as many most-used plugins as possible compatible with their plugins. However, WordPress has millions of free and premium plugins available and it is not possible to support all plugins. Therefore in some cases, we will advise you to remove a plugin from your WordPress directory in order for ours to work properly.

Experiencing an issue? Troubleshoot first!

Experiencing an issue at this moment? Follow our Troubleshoot Guide before you Submit a Ticket to our Technical Support Desk. This will safe both of us a lot of time in investigating and debugging.

Need support?

Still experiencing problems or having questions? Please don't hesitate to contact us via woosa.com/supportor by phone via  +31 (0)320 - 33 77 77. 

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