What is de Heartbeat option in the plugin settings?

We’ve discovered that most of our clients have pilled up ‘pending’ scheduled actions which don’t get processed on time. Therefore, some processes will not work as expected or will not be processed at all, think about order sending, product update or synchronisation. To prevent this we’ve come up with a solution that’s called the ‘Heartbeat’ option. You can find this option under the plugin ‘settings’ tab.

This setting allows your site to use an external CRON job to trigger the synchronisation or order sending to work as expected instead of using your scheduled actions. Please note that if you enable this setting, it also must be activated and set up correctly on our side. So please if you see many ‘pending’ scheduled actions and they are not processed on time, make sure to use this setting and notify us about it so we can set everything up correctly for your shop!

What are Scheduled actions?

This setting allows your site to use an external CRON job to trigger the synchronisation or order sending to work as expected instead of using your scheduled actions. Please note that if you enable this setting, it also must be activated and set up correctly on our side. So please if you see many ‘pending’ scheduled actions and they are not processed on time, make sure to use this setting and notify us about it so we can set everything up correctly for your shop!

Need support?

Still experiencing problems or having questions? Please don't hesitate to contact us via woosa.com/support or by phone via  +31 (0)320 - 33 77 77.

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