Troubleshooting and Conflict Testing are useful for finding out why your Woosa plugin is having issues. Having an issue with your Woosa plugin? We help you to solve it!

Most common issues with plugins

According to the general WooCommerce statistics, most issues are caused by:

  • Outdated software on your site
  • Wrong server settings
  • Conflict with your theme
  • Conflict with another plugin

Outdated software

Keeping your WordPress website up to date with the latest software releases, is always necessary to prevent your website being hacked. With software we mean: the latest versions of WordPress, WooCommerce, the Woosa plugins as well as your theme and other plugins. Why? Because releases have bug fixes or security patches that resolve the current trouble you’re having. This forms the basis of Troubleshooting and Conflict Testing

To check if there are any updates available for your website, go to WooCommerce > Status > System Status. Software that is outdated will be highlight in red as you can see in the screenshot example below.

software-outdated.png

How to update

Make sure you follow the steps below, before you decide to update outdated software:

  1. Make a full backup of your site, database, and (server) files.
    • Ask your hosting company to assist you
    • Use Jetpack Backup (it’s free)
  2. Go to Dashboard > Plugins, and update all plugin(s) that are outdated. Don't update the Woosa plugin(s) yet.
  3. Update extensions purchased from Woosa automatically. Or choose to do it manually by downloading the plugin(s) from your Woosa account and overwrite the plugin(s) manually via FTP in /wp-content/plugins/
  4. Update WordPress to the current version. A notification on your WordPress Dashboard tells you if an update is available.
  5. Update your theme to the current version. Check with the author to see if you’re running the latest version.

Plugin and theme conflicts

A lot of the issues we receive are related to issues caused by conflicts with third-party themes and plugins. Below we explain how to execute Troubleshooting and Conflict Testing in order to identify where the issue is coming from.

To troubleshoot theme and plugin conflicts:

1. Switch to a default WordPress theme, such as our free Storefront theme or a default WordPress theme, to see if the problem still exists. If it goes away, contact your theme developer about the issue. There may be an update that solves it.

If the problem persists using a default theme, go to the next step.

2. Deactivate temporarily all your plugins, except WooCommerce and the Woosa plugin(s) giving trouble. Does that fix it?

  • If yes, there’s likely a conflict with one of the disabled plugins. To pinpoint which one, reactivate plugins (one at a time), repeat the actions taken when the issue appeared, and see when/if the issue reappears.
  • If the issue remains while running a default theme and no extra plugins activated, go to the next step.

3/ Submit a Support Ticket a Technical Support Agent will investigate and advise. In the support ticket, provide us with as much info as possible. Answering these questions will speed the process:

  • When exactly did you first notice the problem?
  • Have any updates been applied to your website recently?
  • Have you changed themes or made design changes?
  • Have you installed any new plugins?
  • Can the issue be replicated on multiple devices?
  • Is your problem happening in one browser or all of them?
  • Do you see a specific error message? Take a screenshot.

Troubleshooting

Fatal errors

Fatal error messages typically tell you the path, including the name of the plugin or theme causing it. This helps track down where/what to fix.

System status

The WooCommerce System Status page provides a wealth of info on versions, template overrides, and memory. To access, go to WooCommerce > Status > System Status

Items requiring action are highlighted in red. This may include Updating Memory, creating pages correctly, or updating outdated plugins. 

 

Was this article helpful?
5 out of 24 found this helpful

Comments

0 comments

Please sign in to leave a comment.